Refund Policy

1 Eligibility Criteria

Refund eligibility depends on when you request it and how much of the course you've accessed. Here's what qualifies:

• Refund requests must be submitted in writing via email or through your account dashboard
• Course access is tracked automatically from the moment you log in and view materials
• Downloadable resources count as accessed content once opened or downloaded
• Live workshop attendance is considered non-refundable once you've joined the session
• Business education packages have separate terms outlined in your purchase agreement

2 The Refund Process

We've streamlined our refund process to make it as painless as possible. Here's exactly what happens from start to finish:

The entire process usually takes between 7-14 business days from request to funds appearing in your account. International transactions might take slightly longer depending on your bank.

3 Payment Methods and Timing

Refunds are always issued to your original payment method. We can't redirect refunds to different accounts or payment methods for security reasons.

4 Non-Refundable Items

Some purchases can't be refunded due to their nature or because of how they're delivered. This protects the integrity of our courses and respects the work of our instructors.

• One-on-one mentorship sessions once they've been scheduled or conducted
• Certification exam fees (separate from course fees) once the exam has been attempted
• Physical materials or textbooks that have been shipped
• Access to recorded workshops after you've attended the live session
• Lifetime access upgrades purchased separately from course enrollment
• Third-party software licenses or tools included with premium packages
• Custom business education programs after the initial consultation has occurred

If you're unsure whether something is refundable, check your purchase confirmation email or contact us before requesting a refund. We're happy to clarify.

5 Special Circumstances

Life happens. We get it. If you're facing unusual circumstances, we're willing to work with you even if you don't technically qualify under our standard policy.

Examples where we've made exceptions include serious illness requiring extended hospitalization, sudden family emergencies requiring extended travel, or significant job loss affecting your financial situation.

We can't guarantee exceptions in every case, but we promise to listen and find the fairest solution possible. Sometimes that's a refund, sometimes it's pausing your access, and sometimes it's transferring your enrollment to a different program.

• Technical issues preventing course access may qualify for extensions or refunds
• Billing errors are corrected immediately with full refunds if applicable
• Course cancellations by Sryze Tlaxe result in automatic full refunds
• Significant course content changes might make you eligible for a refund

6 Your Rights and Responsibilities

As a learner with Sryze Tlaxe, you have specific rights protected under Irish consumer law. You also have responsibilities that help us maintain a fair system for everyone.

Your Rights:

• Clear information about course content and requirements before purchase
• Access to all materials and resources described in the course listing
• Fair assessment of your refund request based on published criteria
• Prompt processing of approved refunds within stated timelines
• Contact with our support team to resolve issues before requesting refunds

Your Responsibilities:

• Providing accurate information when requesting refunds
• Submitting requests within the eligible timeframes
• Not sharing or copying course materials if you receive a refund
• Contacting support about technical issues before assuming a course isn't working
• Reviewing course descriptions carefully before enrollment

Under Irish and EU consumer protection laws, you have additional rights regarding digital content. If course materials are faulty or don't match their description, you may be entitled to a refund beyond our standard policy.